Refund and Returns Policy – DewFrees

At DewFrees, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, please review our Refund and Returns Policy below.

1. Return Eligibility

We accept returns on most products within 30 days of the delivery date. To be eligible for a return, the item must be:

  • In its original condition (unworn, unwashed, and with tags still attached).

  • In the original packaging.

  • Not a final sale or non-returnable item (as outlined below).

Non-returnable items include:

  • Gift cards

  • Downloadable software products

  • Items marked as “Final Sale” or “Non-returnable” during checkout

2. How to Request a Return

To request a return, please follow these steps:

  • Contact us at contact@dewfrees.com or through our Contact Us page within 30 days of receiving your order.

  • Provide your order number, the item(s) you wish to return, and the reason for your return.

  • We will send you a return authorization and instructions on how to send the product back.

3. Return Shipping

Return shipping costs are the responsibility of the customer, unless the return is due to a mistake made by us (such as receiving the wrong item or a defective product).

We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or untracked return shipments.

The product must be returned to the address provided in the return instructions.

4. Refund Process

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund. If approved, we will process your refund to the original payment method used.

Refund Processing Time:

  • Credit card refunds may take 5–10 business days, depending on your card provider.

  • PayPal refunds may process immediately but may still take a few days to appear.

5. Exchanges

We do not offer direct exchanges. If you’d like a different item, please return your original purchase for a refund and place a new order.

6. Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of delivery. We’ll assist you with returning the item and offer a full refund or replacement, based on your preference.

7. Order Cancellation

Orders can be canceled before processing or shipment. Once shipped, the order cannot be canceled, but you may request a return after delivery.

8. Refunds on Shipping Costs

Shipping costs are non-refundable, except in cases where we made an error in shipping or sent a defective product.

9. Contact Information

For any questions about this policy or help with a return, please contact us:
📧 Email: contact@dewfrees.com
🌐 Website: https://dewfrees.com/contact